Developing Conflict Competent Leaders

Overview
In this webinar, participants will learn how to harness the power of conflict as leaders in their organizations. Participants will examine their own conflict styles and those they lead. In addition, the various types of conflict that exist will be looked at and strategies leaders can use to deal with conflict that can be disruptive to their organizations. Special attention will be given to conflict on teams, between departments and other outside organizations a leader may have to deal with.

During the webinar, an overview of group dynamics will be presented and how this affects the likelihood of conflict on work teams. While conflict can be destructive, it also has benefits. It is these benefits that leaders must tap into in order to create high performing teams. Finally, participants will learn leadership strategies in dealing with conflict in their organizations. Various techniques will be presented to help leaders negotiate, resolve and manage conflict.

Why should you Attend
Leaders face conflict on a regular basis when directing teams, managing change and communicating within and outside their organizations. After attending this webinar, participants will understand that conflict is a natural part of life and that leadership requires conflict-competent leaders that are able to manage and resolve conflict. Conflict management is a core competency of being a leader

Areas Covered in the Session
Conflict Styles
Dynamics of Conflict
Conflict Management
Team and Group Dynamics
Reaching Consensus
Leadership and Conflict
Negotiation
Mediation
Who Will Benefit
Human Resources
Project Manager
Manager
Team Leader
Team Member
Customer Service
Labor Relations
Speaker Profile
Bob Churilla is a partner in a conflict management and organizational development firm, Conflict Resolution Professionals Group (CRPG). In addition, Bob is a Visiting Professor at a private University. Bob has worked with the United States Postal Service, Veterans Administration, Transportation Security Administration and the Equal Employment Opportunity Commission as a mediator and consultant.

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